I'm having a slight computer problem, please help!?

Question

I have been trying to get rid of this keylogger for almost a month now. I have done virus scan after scan and can not get rid of it. This particular key logger keeps hacking into my world of warcraft account and stealing everything. Yes...I know its just a game but i'm paying for it every month so I can use it , no someone else.

I already have spybot and it doesnt show anything when I do a scan, so I tried to download hijackthis, but I'm having a slight problem, everytime i try to download something I get this message

"C:\DOCUME~1\ADMINI~1\LOCAL~1\Temp\wko... whatever the filename is of the file i want to DL)- could not be saved becasue the source file could not be read"

The hacker has gotten more vicious since I dont type my passwords in I just copy and paste them, so they started to go into my email and get my passwords from there(i know i'm stupid for keeping them there) so I changed them again.

Does anyone have any suggestions on how to get rid of this thing.

P.S. I cant figure out how to do a system recovery on this computer and it wont let me do a system restore.

Answer 1

Try the following:

SmitFraud Removal

This tool will remove Desktop hijacking malware. Firstly, download the removal tool from here:

http://downloads.securitycadets.com/Smit...

How to use:

http://cotojo.wordpress.com/2007/08/24

Malwarebytes Anti-Malware:

http://www.download.com/Malwarebytes-Ant...

Download, install, update and select Full Scan.

Remove all infections that it finds after scan.

Spybot S&D:

http://www.safer-networking.org/en/downl...

Download, install, update and Immunize, then click 'Check for problems' then when complete select all and then 'Fix Checked'

Spyware Doctor Free Basic Edition - Realtime monitoring:

http://pack.google.com/intl/en/pack_inst...

Its free with Google pack, untick all boxes except Spyware Doctor. Download install, update and run.

SUPERAntiSpyware Free Edition:

http://www.download.com/SUPERAntiSpyware...

Download, install, check for updates, then select Scan your Computer, select your drive and select Perform Complete Scan

VundoFix:

http://www.symantec.com/content/en/us/gl...

Disconnect your computer from the internet

Run vundo

Restart your computer

Run the tool again to ensure no traces are left.

If there are the reboot into Safe Mode and run FixVundo again.

Also install SnoopFree Privacy Shield which  is not another scanner product.  It's a powerful shield that guards your keyboard, screen and open windows from all  spy software.  The way it works makes it  virtually impossible for any spy program to work on your computer and will locate the source of the keylogger:

http://www.snoopfree.com/default.htm

Windows Malicious Software Removal Tool:

http://www.microsoft.com/downloads/detai...

64bit Version:

http://www.microsoft.com/downloads/detai...

Trojan and Worm Remover:

http://www.simplysup.com/tremover/downlo...

The program will work for a full 30 days, after which it will expire.

More details:

http://cotojo.wordpress.com/2008/03/07/t...