I've had a virus from facebook saying "runtime 21 error" for maybe 2 weeks now. I'm desperate. Will you help?

Question

I've asked this question before, and didn't get any great answers. PLEASE help if you have found a solution that worked! this is a very expensive computer, and i dont like it being infected. Best answer gets 10 points! Mcafee doesnt pick it up...i scan my computer all the time, and it just doesnt pick anything up. And whenever i click on "update" for mcafee, it says im up to date.

If you have a myspace, facebook, or any type of instant messenger to walk me through on how to delete the virus it would be GREATLY appreciated and you would earn 10 points.

Answer 1

I had the same prob in the last few days.  I use facebook but I couldn't say if it came from there.  Below is a sort of step-by-step to what I done. I hope it helps you.

I have AVG anti-virus (the free edition) Which popped with a msg saying a threat was detected (maybe download AVG?)

It said it couldn't remove the virus as it was embedded.  So I checked the location of the virus (AVG shows you where it is even though it can't delete it)

It had 3 locations, I deleted 2. (by going to start>search> and typing name of file location)

The other was in a temp file (where most of them are) these can be deleted by going to the above of this screen. TOOLS>Delete browsing history>delete temp internet files.

Do another AVG check in the specific area where the virus was.  Do this by going to test centre in AVG screen>Scan selected areas> select area where Virus was and scan to ensure Virus has been removed.

I'm not a virus or computer expert but I done this yesterday and I no longer get that 'runtime error' msg.  Hope the above is clear and it works for you! if not type what the msg is in to Google and see what comes up. Good Luck!

Let me know if something isn't clear and I will try to be more specific.