I am on a contract with 3mob and since I started service has deteriorated How can I cancell?

Question

When I started with the 18 month contract with 3mobile the reception was good but 6 months later the reception has deteriorated so much that I'm losing work and can't cope with the constant worry of losing more work. When I contacted 3 after a long time and with various delay tactics they begrugingly admitted that it's because of the network because of excessive demand. Can I cancell early without being penalised ? Because I don't think they are giving me the service that I signed up for. PLEASE HELP I really do think they are robbing me!

Answer 1

If you aren't getting the service they offer, demand a cancellation and a refund. Explain that you aren't getting the service they are offering and state that the goods aren't fit for their purpose (sale of goods act). Report them to Ofcom.

Answer 2

Unless you BUY yourself out of your contract by paying for the remainder of the line rental you are stuck...sorry!  I have NEVER heard a good thing about 3mobile....mobile users beware!!