Hi David,My name is Mike. I'm an expert at FixYa . I tried to help out with your Photosmart printer problem the other day. But with the way things get funneled, you most likely never had a chance to even see my response.This is sort of an end around. Approaching you this way may be viewed less than favorably by others here and I've never gone this route. I don't care, I just couldn't leave you hanging.I know where you're getting lost, I know why you can't find Printers in the menu. I've been through it. You are frustrated. Me too. I know I can help and I'm not able to.The problem: If you could choose from multiple solutions, that would be one thing. But when you ask a question, the responses stack up in a queue. The quick one liners tend to get there first. You see them in order. The more detailed and thought out the response, the further down the line it is. You see the problem? The answers are there, just hard to get to.Now, I've never been on your side of the Premium Q/A process, so I'm not sure what you have as options (to get to the next response). I only know you get solutions one at a time and some are hard to follow. So if you are willing to give me a shot, I'll explain what's happening, what to do and why. I'll get you though step by step. My Nickname is Mike258. If you get to my response, I'll get you a solution.Mike
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