I cannot login my Yahoo 360 blog any more. Please show!?

Question

- I still use the same browser as before (Firefox)

-1 week ago or so, I could still get into my page

- Everything I can see now is a blank page when I open my yahoo

- No matter how I open it (directly by typing the address into the address bar, going through Yahoo mail or clicking on the search of Google) I still cannot go to my page.

- I also try with Internet Explorer but in vain.

- But I can see it with another computer (my friend's computer)

Answer 1

Can you see your 360 from another computer AND login? That's not clear from your details.

It's likely a firewall problem. I hate suggesting this, but if you can't figure out how to fix the blockage through your security settings, you may need to uninstall and reinstall the firewall. While the firewall is uninstalled, you can check to see if you can then access Yahoo pages. If you discover that it's not a firewall issue, then maybe contacting your ISP is the next step (if you've made changes service recently).

FIRST, consider all the possibilities listed below.

- Clear your browser's cache and cookies.

- Check your firewalls & other security settings to make sure they aren't blocking the page or associated IP addresses for 360.

- If you've had any change in your ISP service (like AT&T Yahoo) that was connected to a 360 account, then the change can cause you to lose access. That means you were using the e-mail address that the ISP gave you instead of a Yahoo ID that you created. Check with those sources to find out the deal. Bottom line: It's best that you use a Yahoo ID that you created rather than one provided through an ISP.

- If you've violated Yahoo Terms of Service (http://info.yahoo.com/legal/us/yahoo/uto... ) or 360 Community Guidelines (http://help.yahoo.com/l/us/yahoo/360/gui... ), then you should check your Yahoo! Mail for a notice. Violations can cause 360 space deletion or a loss of access.

You should be able to do the following, when you've activated your 360:

- LOG OUT of all Yahoo services

- Go to http://360.yahoo.com

- Click the teeny tiny "Sign-in" link on the upper left of the page. After signing in, the page refreshes and you should click on the teeny tiny "Yahoo 360 Home" link on the upper right of the page to get into the 360 space.

NOTE: Make sure that you are using the Yahoo ID that was used to create your 360 space. The usual methods of accessing 360 are no longer working - i.e. via the Yahoo Toolbar and Y!Messenger (with the exception of the Y!360 plug in on version 8.1).

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Now, if you've determined that the above possibilities don''t apply to you or don't work, then you only have five choices:

1) Try setting up or logging into your 360 space on another computer on a different network - library, your friend's computer...whatever.

2) Contact CUSTOMER CARE by clicking the button at the bottom of this page: http://help.yahoo.com/l/us/yahoo/edit/re... , and ask them why the 360 part of your Yahoo account is inaccessible, then wait for their response. Although, this is customer service, so you may need to contact them a few times to get a response. You can also call 1-866-562-7219, 1-408-349-1572, 1-408-349-3300 Hours: 8a-5p M-F (Pacific) .

3) Start a new 360 space by creating a new Yahoo account. Log out of all Yahoo services. Go to any Yahoo sign-in page and clicking "Sign Up" on the lower right side (http://mail.yahoo.com , is preferred). Then, once you've created a new account, go to http://360.yahoo.com and start creating your new 360 space from there. Click the BIG YELLOW "Get Started" BUTTON on the far right section of that page!

4) Wait to see if Y!360 transitioning to another social networking platform in the second half of 2008 will help your situation. Read more about that here: http://blog.360.yahoo.com/product_360 .

5) Give up on Yahoo! 360 and use another social networking service.

Good luck!