I got the sharper image jumbo universal remote, but the enter button doesn't work on it! What do I do?

Question

I got the Sharper Image Jumbo-Sized TV Remote, but the enter button won't work on it, which I kind of need for after I type in the channel I want! Without the enter button, I have to flip through every channel before getting to the one I want, and I have Direct TV, so it takes a long time to flip through every channel! I set the remote up and everything, and the enter button worked the first time I tried it, but now it won't work anymore! I even got another one and it won't work on that one either! What do I do??

Answer 1

call technical support if they dont know what to do return them and get a different one