I had a dispute with citi credit card they try to get my money back and told me not to do anything with the me

Question

I had a dispute with citi credit card they try to get my money back and told me not to do anything with the merchant then they said after 4 month they can’t do anything I said now it’s their fault and i want my money back because at time I could just contact the police and get the money back now they refusing it what can i do help me please it is $1500

Answer 1

why can't you still contact the police?

and two: USE PUNCTUATION!! that was one long sentence that took me a few reads to understand.