I had a problem very important :(?

Question

Hi Yahoo support team,

I'm A customer of Yahoo Messenger and Yahoo 360 too.

I had a problem very important related to my private page and I need you have a answer about this problem.

I was sign in on Yahoo Blog 360 at 03:00 AM ( GMT +7 ) and sign in out after that. In this morning, I was sign in on again and I have response fomr server of Yahoo include :

Sorry, the page you requested was not found.

Please check the URL for proper spelling and capitalization. If you're having trouble locating a destination on Yahoo!, try visiting the Yahoo! home page or look through a list of Yahoo!'s online services. Also, you may find what you're looking for if you try searching below.

I don't know what happening and I want to resume my 360 page because I have many things very important on this page.

My account name: [e-mail]

My 360page name: [Red] [Ad]

Answer 1

It's probably a good sign that your 360 image is still showing on Y/A. No support team responds in this section of Y/A. Answers are provided by users like you, so don't provide too much personal information on this service.

FIRST, consider all the possibilities listed below.

- Sometimes 360 is very slow loading. Really be patient in terms of waiting for the site to load. Click the "Back button" on your browser and keep trying, as I did get an error message a few times yesterday when trying to access my 360 space. Also, they have been known to take pages offline and put them back online with little warning too. See the 360 team blog link below for information on that.

- Make sure that your browser's cache and cookies have been emptied.

- Check your firewalls & other security settings to make sure they aren't blocking the page or associated IP addresses for 360.

- If you've had any change in your ISP service (like AT&T Yahoo) that was connected to a 360 account, then the change can cause you to lose access. That means you were using the e-mail address that the ISP gave you instead of a Yahoo ID that you created. Check with those sources to find out the deal. Bottom line: It's best that you use a Yahoo ID that you created rather than one provided through an ISP.

- If you've violated Yahoo Terms of Service (http://info.yahoo.com/legal/us/yahoo/uto... ) or 360 Community Guidelines (http://help.yahoo.com/l/us/yahoo/360/gui... ), then you should check your Yahoo! Mail for a notice. Violations can cause 360 space deletion. Plus, they don't have to notify you about it.

You should be able to do the following, when you've activated your 360:

- Go to http://360.yahoo.com

- Click the teeny tiny "Sign-in" link on the upper left of the page. After signing in, the page refreshes and you should click on the teeny tiny "Yahoo 360 Home" link on the upper right of the page to get into the 360 space.

NOTE: Make sure that you are using the Yahoo ID that was used to create your 360 space. The usual methods of accessing 360 are no longer working - i.e. via the Yahoo Toolbar and Y!Messenger (with the exception of the Y!360 plug in on version 8.1).

**************************************...

Now, if you've determined that the above possibilities don''t apply to you or don't work, then you only have five choices:

1) Try setting up or logging into your 360 space on another computer on a different network - library, your friend's computer...whatever.

2) Contact CUSTOMER CARE by clicking the button at the bottom of this page: http://help.yahoo.com/l/us/yahoo/edit/re... , and ask them why the 360 part of your Yahoo account is inaccessible, then wait for their response. Although, this is customer service, so you may need to contact them a few times to get a response.  When dealing with customer service, sometimes it's necessary to be persistent. You can also call 1-866-562-7219, 1-408-349-1572, 1-408-349-3300

Hours: 8a-5p M-F (Pacific).

3) Start a new 360 space by creating a new Yahoo account. Log out of all Yahoo services. Go to any Yahoo sign-in page and clicking "Sign Up" on the lower right side (http://mail.yahoo.com , is preferred). Then, once you've created a new account, go to http://360.yahoo.com and start creating your new 360 space from there. Click the BIG YELLOW "Get Started" BUTTON on the far right section of that page!

4) Wait to see if Y!360 transitioning to another social networking platform in the second half of 2008 will help your situation. Read more about that in the 360 team blog: http://blog.360.yahoo.com/product_360 .

5) Give up on Yahoo! 360 and use another social networking service.

Good luck!