I had a very bad experience on a Carnival cruise ship... does anyone know the CEO? I'd like to talk with him.

Question

I'd really not rather discuss my bad experience, in an open chat forum, I may decide to pursue legal action later on... thanks.

Answer 1

First, if this situation occured over a year ago, you probably waited too long to file any action.  

The first thing I always ask my clients to do is to write down every detail of their complaint and put everything in order, before talking to or contacting anyone.  Whoever you talk to at the cruise line regarding your situation you want to note the date, time, full name (if possible) of who you spoke with, extension number and take detailed notes of the conversation.  Take your time when talking so someone about your situation, speak slowly, calmly, and listen carefully when they speak to you.  Take notes of what they say and ask them to repeat information if you need them to do so.

Then start by carefully reading your ticket contract.  Most people never do and there is a lot of detail in the contract.  Carefully compare your written complaint with what's in the cruise contract.  

If you still have a valid complaint after this point then I would ask if you had travel insurance?  If you did, you would have needed to file a claim within 90 days after the end of your trip.  If you had a valid claim, the insurance company would have compensated you for the situation.  Obviously, you might still have a reason to complain to the cruise line.

If you feel like you need to complain to someone, start with the customer service dept. and detail out your complaint from what you have written.  If the rep. can't help, then ask who the rep would suggest you speak with.  You might suggest to the rep that you'd like to speak to a customer service supervisor. However, if its been over a year ago, again, you might have waited too long.

If you believe you have a legitimate cause for legal action after all of this, contact a lawyer, tell him/her your situation and ask them to let you know if you have a valid case.  If a lawyer feels you have a valid case, and you are asking for monetary compensation, they might take on the case at no charge in return for a fee from what you receive if you win the case.  Contact several lawyers until you find one you'd be comfortable with and that you think will do a good job in helping you.

Answer 2

Having had problem on a cruise myself this is what you need to do. Without getting all upset you must write out whatever your complaint is and send it to their main office. You can make as many calls or send as many emails as you want they want it in writing and will only act it once they get it. In my case I wrote it out more as a story but, actual facts with names dates etc. and was very pleased with the end result.

Good Luck.

Answer 3

You can try to talk on the web page.  You can write a bad cruise review at some fo the cruise sites, but if it was really bad  I would go ahead and work with an attorney.

Answer 4

The CEO of Carnival Corp is Bob Dickinson.  His e-mail address is ...

BDickinson at Carnival dot Com

Answer 5

OK, here's his name in this USA Today Story:  Carnival Corp. CEO Micky Arison defended his company's $236 million contract with the federal government to use cruise ships to house hurricane victims, denying reports Friday that the vessels were mostly empty.

Their offices in Florida:

Carnival Cruise Lines Executive Offices

Carnival Place , 3655 NW 87 Avenue

Miami , Florida 33178-2428

Answer 6

I had a problem on a cruise once, and I very calmly and rationally went through the established channels, and the issue was resolved very favorably.  I complained on the ship to the pursers desk, and contacted them again when I got home, and they gave me what I was looking for.  You will never get to talk to the CEO.  And for the most part, if you are too demanding or overbearing, it will not help your situation.  You did not state what your experience was, but I can tell you from what I have learned myself and from friends, the cruise line is not liable for most of these situations.  The ticket contract covers them for most everything.  They can change itinerary, cancel the cruise, disembark passengers for just cause, confine them, for just cause, etc...

Carnival is very good about customer service in these situations, but you have to do things there way, and calmly.  You cannot make unreasonable demands and think they are going to bow to you.

Answer 7

Did you log your complaint at the Pursers desk on board the ship in question???

Starting off at the bottom is correct, the procedure would normally be.

Pursers desk, who mwould then report to the Chief Purser, they would then speak with you, if its a security issue the chief security officer would normally have an interview with you, everything would be logged, if the issue is still not resolved then the Hotel Manager would get invovled, he would try to resolve the problem, at this point every single conversation would have been logged and send to Carnival Corporation, once you were at home someone would contact you from head office, plus you would have had a contact name and number for Carnival.  The chances of you speaking with Micky Arrisson are very slight if you call up and say I want to speak to Mr Arrisson.  If your complain was logged on board and you went thru the correct procedures then you can take it much further.............

I hope this helps.

Answer 8

OMG, what happened? Sounds intense.

I would start from the bottom and reach to the top. E-mail the company from the site maybe. Or contact a lawyer first and get some advice.

I was thinking about going on a Carnival Cruise in the next couple years with some friends, so I would like to know if your problem was more of an isolated thing or a more common thing. I don't need details if you don't want to talk about it.

Answer 9

If you follow proper channels to make your complaint you'd get a much better response. Saying you want to complain, and you'd never get any CEO. Start at the link below...

If you don't get a satisfactor answer there, they can direct you to the proper channels.

Answer 10

Yeah, that is really going to happen.  No CEO of any corporation is going to talk with a dissatisfied customer.  That is why they have customer relatiions departments.

It would really help matters if you opened up your "very bad experience" to this forum.  Most of us are experienced travelers and could advise you.

I just read your additional information.  THIS HAPPENED TO YOU OVER A YEAR AGO?  No lawyer in the country would take a case like that.  There is nothing that you could say that would get you a dime at this point.  If they offered you a $100 on board credit and you turned it down, you are not going to get another offer.  YOU DONE SCREWED UP ROYAL!!!