I have Verizon Fios and my tvs have no picture. Help! ?

Question

They haven't been working for a couple of days now and all my tvs in my house have no picture but when you change the chanel the bar on the bottom of the screen comes up and says what show is on. My phone and computer are working fine. Can anyone help besides saying to call verizon?? Thanks a lot!

Answer 1

Make sure that all of the cables are connected properly, and also inserted properly. If it still doesn't work, try resetting the box for about 2 minutes. If it still doesn't work, then you will need to call Verizon.

Answer 2

Try pulling the power cord out of the back of the STB (set top box) for 60-90 seconds.  Plug the power back in.  You will see several codes flash on the front display, don't worry about it.  You will know it has recycled when the time appears on the STB.  This is called a "soft boot".  If this doesn't work, you will have to call Verizon and ask them to "zap" your box(s).  They will tell you to pull the power, and do as above, you will be one step up on that.