I have a 5.1 megapixel DXG camera and i need some help..?

Question

So, i have videos on it and when i try and import them unto my computer, the sound comes, put the picture doesn't work at all. Its jus a black screen the whole time. So i can't see the video. I can olny hear it. I'm using Prest! Video Works. help??????//

Answer 1

This looks like a codec problem

download media info to analyse your file it will direct you to the right codec