I have a Blackberry and Windows Vista. how come my Blackberry is not being reconized? It's not my hardware Ino

Question

What do I do...I know it's not my hardware. I have the software installed...but what do I do?

Answer 1

See if this helps:

Resolution

Refer to the appropriate resolution for your cause.

Cause 1

The Connection Settings in BlackBerry Desktop Manager are not specified.

Resolution

Complete the following steps:

   1. In BlackBerry Desktop Manager, click Options.

   2. Click Connection Settings.

   3. Click Detect.

   4. Click OK.

Cause 2

The cradle does not communicate with the BlackBerry smartphone and the computer.

Resolution

To determine the performance of the cradle, complete the following tasks:

   1. Connect another working BlackBerry smartphone to the computer with the cradle.

   2. Connect the BlackBerry smartphone and cradle to another computer.

   3. Connect another cradle to the computer.

Cause 3

The BlackBerry smartphone does not communicate correctly with BlackBerry Desktop Manager.

Resolution

To determine the performance of the BlackBerry smartphone, complete the following tasks:

   1. Confirm that the USB cable is properly connected to both the BlackBerry smartphone and the computer.

   2. Connect the BlackBerry smartphone to another working cradle on a different computer.

   3. If using BlackBerry Desktop Manager 3.6 or earlier, verify that the versions of BlackBerry® Desktop Software and BlackBerry® Device Software match. Contact your wireless service provider to access the latest software version.

   4. Perform a hard reset of the BlackBerry smartphone. For instructions, see KB02141.

Cause 4

The COM port is unavailable.

Resolution 1

Eliminate the possibility of port conflicts by disabling the following:

    * Synchronization software used by other personal digital assistants (PDAs)

    * Microsoft® ActiveSync® (which monitors serial ports for a connected mobile device, making these ports unavailable for other applications).

      Note: To disable ActiveSync and make these ports free, select File > Connection Settings, and select the Allow connection to this COM port check box.

    * Antivirus software

    * Fax software

    * Modem software

    * An infrared port in the BIOS

Resolution 2

Confirm the port settings:

   1. On the computer, right-click My Computer.

   2. Select Properties.

   3. Click the Hardware tab.

   4. Click Device Manager.

   5. Expand the Ports menu tree, and double-click the port.

   6. On the Port Settings tab, confirm the settings are as follows:

      Bits Per Second Data Bits Parity Stop Bits Flow Control

      9600 8 Mark 1 xon/xoff

Resolution 3

Reduce the port speed.

   1. On the computer, right-click My Computer.

   2. Select Properties.

   3. Click the Hardware tab.

   4. On the Port Settings tab in the Port Properties window, reduce the speed by selecting a slower speed from the Bits Per Second drop-down list.

Resolution 4

Reduce the transmit and receive buffers.

   1. On the computer, right-click My Computer.

   2. Select Properties.

   3. Click the Hardware tab.

   4. On the Port Settings tab in the Port Properties window, click Advanced.

   5. Set the Transmit Buffer and Receive Buffer to lower settings.

Resolution 5

Uninstall and reload the COM Port.

   1. On the computer, right-click My Computer and select Properties.

   2. Click the Hardware tab, then click Device Manager.

   3. Expand Port (COM & LPT).

   4. Right-click the port you wish to remove and select Uninstall.

   5. Windows automatically reloads the COM Port when the computer is restarted.

Note: Do not delete a COM Port if using Microsoft® Windows NT®.

Resolution 6

Turn off the WCESCOMM.EXE process.

   1. Press CTRL+ALT+DEL to launch the Task Manager.

   2. Click the Process tab.

   3. Select WCESCOMM.EXE, and then click End Process.

Resolution 7

Confirm that there are no interrupt request line (IRQ) conflicts or shared IRQs.

   1. On the computer, right-click My Computer.

   2. Select Properties.

   3. Click the Hardware tab.

   4. Open the Port Properties window.

   5. Click the Resources tab. Any device conflicts appear in the Conflicting Device List.

Change the IRQ settings.

   1. Follow steps 1 to 3 of Resolution 2.

   2. Click the Resources tab, and remove the check from the Use Automatic Settings check box.

   3. In the Setting Based On drop-down list, select the hardware configuration you want to change.

   4. In the Resource Settings section, select Interrupt Request.

   5. Click Change Setting. The Edit Interruption Request window is displayed.

   6. Type a new value for the resource type.

   7. Click OK.

   8. Click OK.

Resolution 8

Enable the port.

   1. On the desktop computer, right-click My Computer and select Properties.

   2. Click the Hardware tab, then click Device Manager.

   3. Expand the Ports menu tree, right-click the port and select Properties.

   4. Select Use this Device (Enable) from the Device Usage drop-down list.

Resolution 9

If you are using Microsoft® Windows® XP, run BlackBerry Desktop Manager in Microsoft Windows 2000 compatibility mode:

   1. Right-click the DesktopMgr.exe file.

   2. Go to Properties > Compatibility.

   3. Click the Run this program in compatibility mode for check box.

   4. Select Windows 2000 from the drop-down menu.

Cause 5

The COM Ports on the laptop computer are not communicating.

Resolution

Eliminate communication issues through the computer ports:

    * Remove the laptop computer from the docking station or port replicator.

    * Remove any PC cards from the laptop computer.

If the BlackBerry smartphone is not being detected by an IBM® ThinkPad® 600 laptop computer:

    * The BIOS may not be up-to-date. Perform a BIOS update to resolve the issue. For more information, see the following Microsoft Knowledge Base articles: 281965, 281995, 310560, and 180129.

If the BlackBerry smartphone is not being detected by a Sony® PCG-XGP laptop computer, change the default COM Port for the docking station from COM2 to COM1 in the CMOS:

   1. On the desktop computer, right-click My Computer and select Properties.

   2. Click the Hardware tab, then click Device Manager.

   3. Expand Ports to determine the COM Port number.

To change the port number:

Warning: Modifying the computer registry can cause substantial damage to the Windows operating system. Document and back up the existing registry entries prior to implementing any changes.

   1. Click Start > Run.

   2. Type regedit and open HKEY_CURRENT_USER\Software\Research In Motion\BlackBerry\Manager\Settings

   3. Right-click Connection Settings, select Modify, and type the port number you want to use.

Cause 6

There is an issue with communicating through the USB port.

Resolution

Eliminate a USB connection problem as follows:

   1. In BlackBerry Desktop Manager, click Options.

   2. Click Connections.

   3. Click Detect.

   4. Click OK when asked to verify the USB connection. A message appears stating whether or not your BlackBerry smartphone was detected.

   5. If you are using a USB-to-serial converter, confirm that it is compatible.

   6. Verify that the operating system on the computer is compatible with the USB-to-serial converter.

Cause 7

The COM Port is disabled in the BIOS.

Resolution

Enable the COM Port in the BIOS and verify that a value of Auto or PnP is assigned to the COM Port.

Note: The user interface is different for each BIOS, and the process for enabling the COM Port varies accordingly. Contact your wireless service provider for assistance.

Cause 8

The COM Port drivers are not installed.

Resolution

Contact your wireless service provider for more information on installing the COM Port drivers.

Cause 9

Power Management is enabled.

Resolution

Disable the Power Management on the USB Root Hub in the BlackBerry® Device Manager using the following steps:

   1. On the desktop computer, right-click My Computer and select Properties.

   2. Click the Hardware tab, and then click Device Manager.

   3. Expand Universal Serial Bus controllers.

   4. Right-click the USB Root Hub and select Properties.

   5. Click the Power Management tab, and then remove the check from the Allow the computer to turn off this device to save power check box.

   6. Click OK.

   7. Repeat steps 4 through 6 for each USB Root Hub listed in the BlackBerry Device Manager.

Cause 10

The BlackBerry smartphone is connected to a laptop computer using a docking station.

Resolution

   1. Disconnect the docking station from the laptop computer and connect the BlackBerry smartphone directly to the laptop computer.

   2. Re-install the BlackBerry Device Software using the application loader. For more information, see KB03621.

Cause 11

The USB drivers are incorrectly installed due to a conflict with a third-party driver.

Resolution

Verify the installation of the USB drivers:

   1. On the desktop computer, right-click My Computer and select Properties.

   2. Click the Hardware tab.

   3. Click Device Manager.

   4. Locate the Universal Serial Bus Controllers and view the driver details by right-clicking on the RIM Composite Device or the BlackBerry Device.

   5. Select Properties and on the Driver tab, see Driver Details.

   6. If the Driver Details includes any other drivers than RimUsb.sys (for example, SIUSBFlt.sys from the LaCie Group), the other driver should be removed from the system. Contact the vendor of the additional driver for removal instructions.

      Note: You may look under Add/Remove Programs for any programs from LaCie Group and remove them from the computer. Simply changing the file name of the driver using Windows Explorer may cause other USB device errors.

Cause 12

The computer has a full version of Roxio® Media Manager for BlackBerry smartphones installed. Upon installation of BlackBerry Desktop Manager 4.2.2 with the option to install Roxio® Media Ma