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I have a Kitchenaid microwave

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I have a Kitchenaid microwave KCMS135GWH0.When I press the release button, the door will not open and I have to push on the button while pulling on the top and then pushing up on the bottom. If you look inside where the door latches enter the frame... and pop the button, there is a small white plastic part the pops up and down very quickly. Is it the button and spring that needs replacing or the release lever behind the control panel? If it is the lever, how do I get into the control panel to replace it?

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