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I have a Miele S1721

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I have a Miele S1721 Powerhouse upright vacuum. When the belt broke I took it into the shop (because when i tried to replace the belt, the tension was so tight I couldn't get it back together!!). When I got it home I DISCOVERED THAT THE HEIGHT ADJUSTMENT DIDN'T WORK anymore. It seems like it's set really hight, because it no longer contacts and brushes the carpet. So it's now useless. I went back to the shop and the tech denied that there was anything wrong. (I didn't have the vac with me). Now I don't trust the shop. Any ideas???? Can anyone tell me how to fix this or recommend a good repair shop in the San Diego, East County area of San Diego CA?

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