I have a R380 Photo

Question

I have a R380 Photo Printer with 3.5" display. It worked fine when I first purchased it. When I put a chip from a camera everything works fine. When I bring up a photo from the stored photos on the hard disk, they will not print. Even though the screen on the printer sometimes says that it is printing. I never had a problem untill recently.MyE Mail address is [e-mail]. My phone # is 734-847-0641. Address is 1598 Spruce Court Temperance Mi.48182 Hope you can help me. I am new at this.Please help