I have a canon pixma. I have a canon pixma i4300 when i select easy photo to print a specific

Question

I have a canon pixma i4300 when i select easy photo to print a specific photo it gives a message that the printer is off line the printer is showing active in the control panel .I can print documents and photos ok using other programms ie photoshop window etc I have tried the printer on my desktop windows xp and my also on my laptop windows vista and the same message comes up .I have a 2nd canon printer pixma i4300 which works ok on both computersthanks