I have a complaint about a pub manager, who would be the person to complain to.?

Question

i have a complaint about how the pub manager dealt with a situation, i dont think its in a chain of breweries, it might be privetly owned, so how do i take the complaint without going through the manager.

Answer 1

My guess would be the owner, but it might take a bit of digging to find out who it is.

Answer 2

i have always found that in situations like this the complaints department is closed

Answer 3

you can report the offending manager to your local License Authority which should be located in the Council Offices & also to the local Police Station because both work hand in hand to issue & refuse a license to public house's & also make the pub manager aware of your intentions, if there is cause for concern then the pub manager would have to answer to them both in  written form & in person & you have the right to have the information of the out come be handed to you.

Answer 4

Try his wife , she knows him well and will probably sort him out for you

Answer 5

You might be able to find the head office for the pub. Saying that, if it is privately owned, the manager may well be the owner or there may be no way of contacting the owner. If it is not part of a chain, it may still be affiliated with a particular brewery so you could find out which one and complain directly to the brewery. Failing that, there should be something like an ombudsman. The staff of the pub will be able to give you a number and/or an address for them.

Answer 6

First write a letter to the pub asking for an apology, cc the letter to the Evening Mail or other local paper, local trading standards officer and to your mp.

If you get no joy then design some posters about the pub  and post them on site which will be seen by local people.

Answer 7

The brewry. They ultimately are in charge of the manager and staff and do welcome comments from punters

Answer 8

manager

Answer 9

Go to the local council Licensing Authority if it is a non-criminal matter, otherwise go to the police!

Answer 10

brewery

Answer 11

ring your citizens advice centre they will advise you of the best route to take........

Answer 12

Report him to licensee - name's normally above the doorway - if not your local council's licensing department will be able to give you the person's name

And don't send it to the local paper - if it's something like you didn't like the way he dealt with a customer or customer complaint, a paper isn't going to get involved - it's a consumer issue, not a news story.