I have a contact centre interview for hmrc next week. What should i expect?

Question

I have a contact centre interview for hmrc next week. What should i expect? I've been told that the following will be in the test:

Panel interview

Role Play exercise

Computer Evaluation

Work based sample test

Can anyone give me anymore information about it?

Thanks :)

Answer 1

At your assessment they will look to see how you meet the following areas:  

Understanding & solving problems

Focussing on the customer

Managing yourself effectively

Commitment and Motivation

Communicating effectively