I have a sony handycam & whenever i try & put the videos on the computer it doesnt work, do i need a program?

Question

ive tryed putting in the disk sepratly and using the USB, but nothing works, on the handycam it just says connecting, and its nothing to do with my computer becuase i have a top of the range once it did work, but it wont let me open the video on windows movie maker or any thing esl,

Answer 1

You are using a Firewire wire connection and not a 2.0 USB cable right?