I have been with Kodak

Question

I have been with Kodak Easyshare for ten years or more. Two years now my pictures are being lost. As I scan, they get a zig zag line right down the center and the pixure is spoiled? I called and got a lady in India, she sid its the camwera. I said they are from a few different cameras. Its the Easyshare System. Please HELP. [e-mail]. Thank you