I have new Hp

Question

i have new Hp photosmart C4385 all in one scanner, printer, copies. The printer was initially onstalled. Working w/ wireless HP pavillion. It print & copies fine. Scan does not work. When I enter 'scan' error message: 'USB or wireless not connected'. Yet it is connected. Also, can't find :'HP digital Imaging Monitor' ICON in program list & in lower right screen tray. Respond to [e-mail]