I have problems verifying an email address?

Question

I click to verify my new email address, they send a link to that email address which I then click on, and it opens a browser window saying

Oops, looks like you're logged into another account.

You do not appear to be logged into the Yahoo! account that this email address was added to. Please log into the account that you are trying to verify this email address to.

I tried logging in and out of my yahoo account and get the same message. I need to change to the new email address as the old one is beciming obsolete shortly.

Answer 1

many are having htis same problem. you need to send the tech help form, it's an on-going glitch for many and the more forms sent will get their attention there's a glitch

Tech Help Form

http://help.yahoo.com/l/us/yahoo/groups/...

Answer 2

You can contact the customer care team for you to be properly guided.

http://help.yahoo.com/l/us/yahoo/groups/...

Visit this link and look for "Chat with us live now".  

This is a 24-7 live support online.

However, if you don’t see it, you’re not currently a power user.

Just keep using your Group and at some point in the future you'll be able to be given that great privilege.

Answer 3

It appears that yahoo is unaware of this bug despite the fact that multiple people are having the same problem. I have spoken with customer service and have filed four tech reports on the problem (with no response despite promise of turn around time of 24 hours) and an at the moment on a half hour hold with yet another department within yahoo. There is no mail tech support I have been told so I am on hold with web tech support lol. I suggest that we find a way to consolidate these complaints which date back at least one month from Sept 6 (today). According to customer service this problem is not on yahoo's radar. All suggestions to resolve this problem provided by other yahoo customers at this site have not worked for me. I have adjusted cookies and tried multiple browsers, settings, and machines. Nothing works. I suggest we all continue to call customer service and request resolution.