I have someone that have

Question

I have someone that have OUTLOOK EXPRESS, she have SASKTEL for a e-mail address and she want to send me a massage and it keeping going back to her and I don`t get her massages. PLEASE can you reply to me what she should do AND WITH THIS NEW WEB MAIL in the INBOX I AM GETTING TOOOOO ANYYYY MASSAGES THAT ARE THE SAMEEEEE. My question is whyyyy....too much downloading on what I go too