I just bought a 08 edge in march...

Question

I just bought a 08 edge in march...i had to take it to the dealer last week to have a windshield wiper motor replaced.they were real jerk offs to me (kept my car for #days and gave me the run around).today i looked under my back seat to get something and it i noticed the yellow padding/foam under the seat....i swear it was black before...

has anyone else noticed this??...is this how it should be and I'm just nuts???...or do you think they took it off for some reason???

Answer 1

your car took so long to fix because they probably had to order the part, and it was warranty work that does not pay the technician as much so nobody wants to do it.  no they would not need to remove your seat unless your battery is under it or there was a recall on the seat or something.

Answer 2

Cannot respond about acting like jerks because that depends where it is. They should treat you nice just to keep your business even if it is waranty. I will have to disagree that nobody wants to work on it because it is warranty beacuse it is mostly that Tech's are not keeping up with diagnosis prcedure with new changes.

As for the run around might be for real. you have a 08 and getting that part might have been a little time. They use the new designed parts fast for production of thenew line automobiles and have experinced that situatuation a couple times myself.

As for the foam. I am assuming you are talking about the foam underneath the seat covers. They are all yellow in color.

I do suggest that if you are never treated with cortesy and respect that you contact Ford Customer Service and that includes when they tell you they are waiting on a part for your car.

I am going to check and see if there is a cover under the seat cause I am a bit surprised that you mentioned that.

Maybe to help with your question drop by another Ford dealership if one is near you and just tell them you want to look another one over that may be a different color and just pretend you are interested in it.

If you would like then I can give you a response back this weekend sometime after I check it out.

For some of us there is still a reponseabaility to be the best and care for what we do.

Ford Master Tech and Professor for Automotive Technology @ Community College

Hope this helps and hope you get treated better from that dealership if you have to return.

You are welcome and has my curosity going about it too.

I will be giving you a answer sometime this weekend.

Answer 3

thats bull. my dad owns a ford dealer and we spoil our customers. we had this old guy come in and had to have his ford taurus fixed and he wanted a rental taurus but we didnt have any so my dad gave him a mustang. he was pretty excited... I havent heard of a motor going on the edge though. that foam is from the seat and it should be covered. It may have became undone or somthing. What dealer did you go to? Email me because i would love to know. [e-mail] If you need anything else on your edge just shoot me an email  and i can help.