I just recently bought a refurbished Toshiba Laptop?

Question

I recently bought a Toshiba laptop that works fine until it gets hot then the d drive disappears but if you restart it reappears? What are some possibly solutions for this problems or is there an on line fix or patch of sorts? any input wold be vastly helpful at this point I am at a loss i love the brand Toshiba but if this is an issue with this particular brand if laptops I will be forced to discontinue doing business with them? Also I was told by the service tech that deleting the up and lower limits, maybe would resolve this but i did not want to run the risk of doing that myself, so i am letting my uncle do it for me he is a computer guru of sorts. I guess i should just let him deal with it! thank you all in advance!

Answer 1

Well, it's not a brand issue; I'm using a Toshiba laptop as I type this and it's fine. I suspect it's either a faulty fan, drive, or connection; something not picked up when it was refurbished.

Answer 2

Computer tech here......Based on the information you have given here, since that laptop has been refurbished, it may have been updated with some new parts and possibly a new OS. The only thing that was not done and should have been done was to update the BIOS as well. That was why the D:\ drive disappears and the issue of it getting hot as well. You will need to go to the Toshiba's Support website to download the BIOS flash to update the BIOS. Have your uncle to properly flash the BIOS for you. To flash a BIOS on your own without knowing how to do it properly can render the laptop useless. It's a risky business to flash it. Also, check the fan(s) in the back of your laptop and make sure that it or they are working. These fans blows out hot air and you should be able to feel it come out. If the fans are not working, get your local computer technician to replace it or them. Hope this helps.