I need the phone number for Chase Customer Service VP. This info is impossible to find. Can anyone help?

Question

As is SO common - I'm having an issue with Chase re a balance transfer. I just want to get this over with but they keep putting my account on fraud hold even though I talk to them EVERY DAY to confirm that I am me and that I want the transaction to go through. Total nightmare. The people I'm speaking to don't know how to fix this problem (the problem is that they think it's fixed) so I need to move up the ladder but I can't find any contact info. I have spoken to 4 levels of supervisors. PLEASE HELP ME.

Answer 1

balance transfer....I'm assuming credit card, the number is 1800-945-2000 24 hour service. unfortunately the credit card department and the branches of chase like most major banks are almost completely separate entities when it comes to issues...payments/opening yes..but balance transfers and such a branch employee can't really do anything but sit with you and hold your hand while you're on the phone. I hope this helps good luck...be sure to write down who you talk to each time because they don't have direct lines you'll always get a different person, sometimes a great one, sometimes well you get the point...good luck hope this helps!

Answer 2

what i would do is simply go into a chase branch.. Are there any by you??