I need to create a policy and procedure manual for the front office/ receptionist?

Question

I need to create a policy and procedure manual for the front office/ receptionist?

Answer 1

Save yourself trouble: don't re-invent the wheel. Get on the phone to other schools like yours and request a copy of their PPP manual. Peruse the samples and adapt them to your specific situation.

I worked public relations for years and believe me, everything you can think of, somebody has already done. What's more, they are usually proud of whatever it is and are happy to share. You get lots of rich ideas and come out smelling like a rose!

Answer 2

I totally agree with fancy name.

Answer 3

I agree w/ the person above me. Well Said and accurate.

Answer 4

First look at her job description.  Is is understandable and complete?  Does is fit in with the companies mission statement?  Create a list of her duties.  How is she supposed to do those jobs, what are the quality standards you expect her to maintain.  Make sure you include the customer service standards in regards to being the vanguard for the company.  How is she or he to dress and what level of social interaction and courtesy do you expect?  What is the work station supposed to look like?  Include hours, emergency procedures, absences etc.  Also include when she or he may be evaluated for performance and what exact things will be looked for.