I ordered the tv channel

Question

i ordered the tv channel program from you 4/14/08 i am having a little problem with it sound and picture keep's breaking up i have the dial up system i tried another web site before i ordered this they told me that it would not work on dial up system so i think it is not going to work on this one so if this the case i would like a refund thank you fred seagle bibit global payment services user id-sleep password-daylight