I paid full price for a fake Jimmy Choo bag! Can anyone help me verify?

Question

I purchased a Jimmy Choo handbag on eBay for $900 only to find out it was fake. It's ILLEGAL to sell counterfeit/replicas, and needless to say, not allowed on eBay. Ebay has a team that identifies these and removes the auctions, but the auction i won was one of the few that got by undetected.

The seller ADMITS that its a fake, but claims that it was not TECHNICALLY advertised as authentic, therefore she does not grant the refund. Even though the auction never explicitly claimed the bag was authentic, it was extremely misleading and had false information like "Made in Italy" (when the fakes are manufactured in Taiwan) and "retails for $1600!"

I filed a claim with Paypal to get my money back and even though the seller admits its a fake, I need to fax paypal PROOF from an "unbiased and relevant 3rd-party" on company letter-head verifying that it's fake and why. It needs to be faxed to paypal with my case # by Monday or else I lose my money.

I called emailed and called Jimmy Choo customer service and was told that its against their company policy to provide such a service because it apparently "promotes the purchase of counterfeits". None of the associates at one of their boutiques would help me, and the manager of the handbag department at a Nordstroms didn't have access to company letter head to help me...

What do i do!?!? Can anyone help me?!?

Answer 1

i'd do what the first person said. :]

good luck!

Answer 2

The fact that she said Made in Italy, when it was not is already claiming false information. And in the Ebay policy, it actually protects you from that, saying that if they put false info about a product you can get your money back. But firstly, you should report her to ebay, and try to get her ebay account banned. But you should really see a lawyer to get your money back, because that is A LOT of money. Talk to Ebay, and Paypal, and get it returned.

Answer 3

I am so sorry that happened to you.  That's why I hate eBay and never buy anything of a high price tag.  

Go to the MANAGER of Nordstrom's (not the department manager...they are not worth c**p).  Explain your situation and plead with the manager to help you (they SHOULD).  Let the manager know that you were duped and say something like you will from now on buy your handbags from their store.  Explain that you are a long time customer...blah blah blah.  Show the bag and even the email from the seller.  If they cannot provide anything in writing, ask if you can at least provide the manager's name and direct telephone number to call.

If that does not get you anywhere (I will be surprised if it didn't), contact your credit card company immediately and file a chargeback.  Explain the situation.  You can just provide proof of the email from the seller.  That should be enough for your credit card company.  

I hope it all works out for you.  

Answer 4

Omg !

She should give you a refund.

If it says JIMMY CHOO BAG and says nothing about authenticity, then people assume that it's real.

I would tell her/him (the seller) : "Give me a refund or I'll call the police, they'll track you down and then I'll sue."

That worked for me, once !

Good luck !!!

Answer 5

That should teach you to not pay $900 for any hand bag no matter what the name on it.  

Did you know that Prada boots are made in Morocco?  They sell the 'fake' ones here too....made by the same hands that make the 'real' ones.  

Answer 6

find a store that sells designer clothing and acessories and hand bags...there are some around...where they will sell gently used items that are well known high end designers like jimmy choo and chanel...usually they know inside and out what the items have to look like and feel like...if not find someone that tracks down fakes...just call another designer's coorperation like chanel and ask them if they know n e one or store that has knowlege of how to spot fakes in ur area or even call jimmy choo's again...basically when ever u find something on ebay or n e place that sells from people and not a store...u want to print out the info they give just in case as well as the reciept...otherwise u get screwed over like u just did...and always always before u buy expensive stuff on ebay or n e place the sells used stuff, brush up on what the designer puts on their own stuff that makes it authentic...down to the stitching and fabric placement...i woudlnt waist too much time tho on it...if u higher a lawyer and end up bringing it to court...ul end up spending more than u payed for that bag...and ul be loosing the money plus more in the end...so basically its all up to u and u finding things on ur own and reasearch if u dont wanna spend quite a bit more...write to some of the people who post pages on how to spot a fake designer and ask them how to go about getting her and possibly ur money back.

Answer 7

first of all

NEVER buy anything from ebay that has to do with clothes.  most likely when they say its 'authentic'. its a total fake.

you wont get your money back at all.

you should have bought it at a department store like neiman marcus or online from the actual jimmy choo store

sorry babe

Answer 8

hi there are many new handbags http://www.kanaccasbags.com/shopdisplayc...   of course! You'll be amazed to find high quality handbags there

Answer 9

eBay's customer service department is where you should focus, they are the ones hurt the most by this sort of thing. They have a whole team trying to stop counterfeits. Of course, if the brand name was not mentioned in the listing, and there is no fake logo on the item, you wouldn't have grounds. Also do not give up on hounding the seller, they are thieves!