I placed an online order, but now I think the site is fraudulent.

Question

I ordered an item eight days ago, and they still haven't begun processing it yet. I emailed then asking what's taking so long, but they haven't responded. Their "Contact Us" only lists a P.O. Box, fax number, and email. No customer service phone number! I am so worried. Please help me!

- http://www.rollingpin.com/

Answer 1

If they have not charged your credit card yet, I think it is a bit premature to report them as a scam, cancel your credit card, etc, as some have suggested. If you want to cancel your order, fax your request to them. If they still charge your credit card and ship the item, refuse the delivery and contact your credit issuer about a chargeback if they do not issue you a refund.

Answer 2

Hopefully you paid with a CC. Call the CC company and file a fraud complaint and ask that the purchase be stopped.

Answer 3

Contact the credit card company of the card which you used and stop payment.  Tell them you are cancelling the order due to suspected fraud.  If the charge still shows up on your next statement, call immediately and contest the charge -- you cancelled the order because you believe the site/company is a fraud.

Answer 4

I would never order anything on line. Many of these things are scams and they try to steal your credit card. Please report this as a scam and stop the order. You now need to get a new credit card number.  

Answer 5

Check ur accout from where u have made the payments,

if the money is created to a proper account which shows u the name the the site may not be a fraud.

they may just be out of stock of ur item ans should ship it once they get it

P.S shipping take abt 15 days since these sites use cheap shippers who take a lot of time

Answer 6

They have a store in Cerritos which is right next door to Long Beach. Here's the phone number for that. 562-402-8109

When you call ask to speak to the store manager, they'd be the best one to help you.

Good Luck.