I really need computer help? can someone help?

Question

my computer keeps saying that im logged on to a temporory user how do i change back to my old user profile(which i am on right now but i dont understand why its saying that) all my pc data is lost including pictures and my pc is messing up. can someone help please?? and i need step by step on how to get off temp. user

Answer 1

It sounds as though you have a malware infection.

Malwarebytes Anti-Malware Removes Antivirus:

http://www.download.com/Malwarebytes-Ant...

Download, install, update and select Full Scan.

Remove all infections that it finds after scan.

Spybot S&D:

http://www.safer-networking.org/en/downl...

Download, install, update and Immunize, then click 'Check for problems' then when complete select all and then 'Fix Checked'

Spyware Doctor Free Basic Edition - Realtime monitoring:

http://pack.google.com/intl/en/pack_inst...

Its free with Google pack, untick all boxes except Spyware Doctor. Download install, update and run.

SUPERAntiSpyware Free Edition:

http://www.download.com/SUPERAntiSpyware...

Download, install, check for updates, then select Scan your Computer, select your drive and select Perform Complete Scan

VundoFix:

http://www.symantec.com/content/en/us/gl...

Disconnect your computer from the internet

Run vundo

Restart your computer

Run the tool again to ensure no traces are left.

If there are the reboot into Safe Mode and run FixVundo again.

If your desktop has changed or icons are missing also use:

Wallpaper Hijacker Removal Tool:

http://www.majorgeeks.com/Wallpaper_Hija...

Note: You should hit all "Repair" buttons even though it may not say "Found!" This will fix a wallpaper hijack everytime if all repair buttons are pressed.

Answer 2

try the safe mode

Answer 3

well what kind of computer do u have,if its and acer computer that u have you can do the following

>when u are about to start  up your computer press alt plus f10 toghther until a screen comes up from acer(press alt an f10 several times)

>this will basicly delete any sofware,virus,pictures from ur computer

i must warn u everything of ur computer will be deleted except the sofware that is needed for the computer

bsaicly ur computer will be brand new like the first day you got it from the shop

if its not an acer computer i suggest u ring the manfacture og the laptop or computer

and they will give u technical support over the phone or if you still have warrenty they might just replace the hardwar

hope this helps

if ther is anything else that u want to know jus mail me on [e-mail]

Answer 4

you may have a virus known as a 'Trojan horse' it comes in via something that you've downloaded or recently moved from another computer; if it is a virus get some anti-virus software and scan the computer. but if it isn't a virus it could be a user account problem you could move all your files onto a removable storage item like a external hard-drive and delete everything on the computer; including user accounts but its a bit costly, the alternative is that you go into the start menu, click help and support, and under 'Ask for assistance' click 'Invite a friend to connect to your computer with Remote Assistance ' click 'Invite someone to help you' then type in the e-mail: [e-mail] to invite someone to fix the problem and best of all there is no charge unlike calling someone out from a local computer shop, which is another costly alternative. happy to help. jay