I recently had one of

Question

I recently had one of my pc;s crash and had to have the operating system reloaded. The people at Future Shop did this for me - less the programs such as Norton 360 that I had purchased and downloaded. then I contacted a technician from Norton who helped me through the download and I thought we had the program reinstalled. We did but it was only downloaded as a trial version and I have since had an error message telling me that I needed to pay for another subscription .. I have the product key and a reciept for the program and I would like to have this problem addressed before this trial version expires..... Can you help me.