I sent a letter to my local royal bank of scotland branch and they ignored me..now what?

Question

I recieved very poor service a few months back where I set up a standing order to my savings account, and the Royal Bank just never bothered to set it up. therefore i was under the impression i was saving each month but when i checked it a while later i found out they hadnt been moving any of my money. as a result i had spent £200 that i thought i had saved. Since im student thats a lot of money! I wrote a letter complaining to the bank and they have ignored it. Its been two months now. Is there anything i can do?

Answer 1

wait and see what happens

Answer 2

phone them up and see if they received your letter and then follow that up with a second letter after you have had a good moan at them

Answer 3

Do exactly as ascoile says.

Answer 4

try to get stament off account

Answer 5

Phone the head office in Edinburgh.

Answer 6

Email them, until they notice you.

Answer 7

Close ur account with them and move to the nationwide. Have u not seen the adverts.

Answer 8

I think you should thank them! For only £200 (plus fees & penalties) you have learned a valuable lesson (one hopes) that will serve you well throughout life: it is YOUR job to keep track of your finances, not anyone elses!

The bank's job is to keep your money safe for you, that's all.  

Did you not wonder why you had more money in your primary account than you expected to (while the standing order wasn't happening)? Or were you just not really paying attention?

I hate to sound mean, but the only difference between people who get rich and people who stay poor their whole lives is that the rich ones pay attention to their money!

Best wishes...

You should consider £200 a bargain!

Answer 9

Got this off their website about how to complain:

How To Complain

If you have a problem, we can help



We aim to offer you the best possible service, but there may be occasions when you feel you have cause for complaint.  If so, we will always try to resolve the problem quickly and to your satisfaction. If you are unhappy with our response, you can take your complaint further through our complaints procedure.

Where you first make your complaint



We aim to resolve your concerns within 24 hours. Sometimes it may take longer to look into the matter fully. If this happens, we will let you know within 5 working days who will reply.



Often the people you first raise the matter with are able to help, but there may be occasions when a specialist area needs to be involved. If you don't know who to contact, you can:



Telephone Customer Relations on 08457 25 35 19*

Contact us using Textphone if you have a hearing impairment on 08456 00 17 50*

Write to us at:

Bank of Scotland, Customer Relations, PO Box 29112, Dunfermline, KY11 2ZX

Fax us on 08451 28 13 85*

Our lines are open between 9:00am - 5:00pm Monday - Friday (except Wednesday when they are open from 9:30am).

We will then arrange for the right person to look into and respond to your concerns.

For complaints/information relating to phishing emails

If you need to report a fraudulent or phishing email - please refer to our information on phishing emails.

If you are still not happy



In the unlikely event that you remain unhappy, you can ask for your complaint to be referred to a Senior Customer Relations Manager for further review. Where your concerns cannot be resolved to your satisfaction, you can, at this stage, ask the Financial Ombudsman Service to help. The service is impartial and conducts independent investigations. Bank of Scotland fully supports and is a member of the Ombudsman Scheme.

Following our complaints procedure does not affect your legal rights.

Ombudsman addresses



For most complaints about Bank of Scotland products and services:

The Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

LONDON

E14 9SR

Telephone:  [phone]*  

Email:   [e-mail].u...

Website: www.financial-ombudsman.org.uk

      

*Calls to 0845 numbers will cost a maximum of 4p per minute. The cost of calls from other telephone companies will vary. The call price is correct at January 2007.

Answer 10

I assume you kept a copy of the letter?  If that's the case send this & an explantion in a covering letter to the Head Office & see if you get any joy there.  Alternatively phone the Head Office in Edinburgh to complain.

Answer 11

You send another letter by recorded or registered post.

If no response within 21 days you pass on all the information to the Banking Obudsman.

Trust me, they will respond pronto

Answer 12

Send a letter to their chief executive in his head quarters in Edinburgh and complain. I did an my problem was solved and i got £60 worth of HMV vouchers