I set up my BT home hub and now I can't connect my home PC to the internet. Help?

Question

The home hub is connected to the PC by an ethernet cable. Previously I had dialled in using a modem. When I tried to return to that set-up it no longer worked. I am logged in now on a laptop connected wirelessly but I can't get my desktop connected.

Answer 1

If that's the case get rid of zone alarm and install avast home edition http://avast.com

If it's not the case, try switching the hub off for 40 secs and resetting it.

If that doesn't work phone BT, it's free.

Answer 2

If you have zonealarm installed, an ms update caused it to block all internet access. It's been fixed now. You'd need to download the new zonealarm or remove the update.

http://download.zonealarm.com/bin/free/p...

I'm not sure if that's your problem, but it happened to me. Usually ethernet should work without problems.