I signed up with a debt consolidation company (solicited) by phone. How can I make them refund my $797?

Question

They said I would get the latest version of software for debt management as well as a license for a members forum included with the negotiation with credit card companies to have a lower and fixed interest rate. None of this happened. I found out that the software was the paperwork they sent in the mail to inform them of the credit cards I have. Also there is no forum, only the workers at the company when you call in. They misrepresented themselves and have never done anything on my account, since February. I found out there are numerous complaints of there practices with the BBB. Can I get my credit card company to reverse the charge? Is there a way to get my money back? I already contacted the credit card company and disputed the charge. I contacted the company and they told me they are sorry I "misunderstood" that software meant paperwork, Yeah, right. Any Suggestions, Please! Thanks!

Answer 1

Contact the Better Business Bureau, you can do it via Internet.  I filed a complaint against a large cable company, and I got results within two weeks.  

I had made many telephone calls back and forth with no results.  I sent them emails and no response. Once I filed a complaint with the BBB they found the time to return my calls.  I received a refund check shortly after.  They wanted to offer me a special rate if I would agree to continue with the cable service.  I told them they must think I am stupid after all the time I spent trying to get my money back from them.

Answer 2

Sounds like fraud

Answer 3

no they lied. The name "soft ware" is given because it is not able to be held, kinda. A piece of paper, IS able to be held. HEnce, it is NOT spft ware. Keep calling them! Stay on their ***! Ask to speak to the manager, then ask to speak with their boss, etc.

Tell them that you have recorded the last conversation where they stated "a misunderstanding that spoftware meant a piece of paper" because that statement is c**p! and that you will take them to court, etc. Just to get your money back.