Question:

I still cant play my sims 2 game!!!!!! HELP?????

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Can somebody PLEASE help me??? i already posted a question about this, but only one person answered and she didnt really help. i have not been able to play my sims2 game in a couple months, my computer got a virus, and my dad had to completely reboot my laptop. but whenever i try to play my game, it says i need a directx 9.0c compatible graphics adapter, but im not buying a video card cuz i know i dont need one if the game worked fine a couple months ago! when i go to dxdiag this is what it says:

System Information

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Time of this report: 9/3/2008, 19:39:14

Machine name: ALEXIS

Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.061219-0316)

Language: English (Regional Setting: English)

System Manufacturer: Everex Systems, Inc.

System Model: Everex StepNote NC Series

BIOS: Ver 1.00PARTTBL@

Processor: VIA Esther processor 1500MHz, MMX, ~1.5GHz

Memory: 446MB RAM

Page File: 186MB used, 870MB available

Windows Dir: C:\WINDOWS

DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

DxDiag Version: 5.03.2600.2180 32bit Unicode

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DxDiag Notes

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DirectX Files Tab: No problems found.

Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer.

Sound Tab 1: No problems found.

Music Tab: No problems found.

Input Tab: No problems found.

Network Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (n/a)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (n/a)

DirectMusic: 0/5 (n/a)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name:

Manufacturer:

Chip type:

DAC type:

Device Key: Enum\

Display Memory: n/a

Current Mode: 1280 x 800 (16 bit) (1Hz)

Monitor:

Monitor Max Res:

Driver Name: vga.dll

Driver Version: 5.01.2600.0000 (English)

DDI Version: unknown

Driver Attributes: Final Retail

Driver Date/Size: 8/23/2001 08:00:00, 9344 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

VDD: n/a

Mini VDD: vga.sys

Mini VDD Date: 8/3/2004 23:07:08, 20992 bytes

Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}

Vendor ID: 0x0000

Device ID: 0x0000

SubSys ID: 0x00000000

Revision ID: 0x0000

Revision ID: 0x0000

Video Accel:

Deinterlace Caps: n/a

Registry: OK

DDraw Status: Not Available

D3D Status: Not Available

AGP Status: Not Available

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

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Sound Devices

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Description: Realtek AC97 Audio

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: PCI\VEN_1106&DEV_3059&SUBSYS_43431509&RE...

Manufacturer ID: 1

Product ID: 100

Type: WDM

Driver Name: ALCXWDM.SYS

Driver Version: 5.10.0000.6120 (English)

Driver Attributes: Final Retail

WHQL Logo'd: n/a

Date and Size: 6/27/2006 17:42:14, 3972672 bytes

Other Files:

Driver Provider: Realtek Semiconductor Corp.

HW Accel Level: Full

Cap Flags: 0x0

Min/Max Sample Rate: 0, 0

Static/Strm HW Mix Bufs: 0, 0

Static/Strm HW 3D Bufs: 0, 0

HW Memory: 0

Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

Registry: OK

Sound Test Result: Not run

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Sound Capture Devices

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Description: Realtek AC97 Audio

Default Sound Capture: Yes

Default Voice Capture: Yes

Driver Name: ALCXWDM.SYS

Driver Version: 5.10.0000.6120 (English)

Driver Attributes: Final Retail

Date and Size: 6/27/2006 17:42:14, 3972672 bytes

Cap Flags: 0x0

Format Flags: 0x0

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4 ANSWERS


  1. Lexi, I answered your other question about 30 or 40 minutes ago then I got off my computer to do other things.  When I came back on I saw this question.  I think that the reason you are having problems is because you need to download and install drivers for your video card.  Read what it says under DxDiag Notes, Display Tab 1.

    In your last question, I told you where to go to find out what the name of your video card is if you cannot get the name from dxdiag.  Please read my answer to your last question and then either edit this question or that one.

    Also, though I noticed that it says you only have 446 MG of Ram.  Is that the amount you always had?  Or did your Dad take away some ram?  That's a very low amount for running sims 2, but if it's what you always had and it worked, then it must be good enough.

    I just saw your other question and you picked my answer as best answer so that means that you cannot edit that question.  But it seems you are still having problems.  What did my other answer help you to figure out?  I ask because your dxdiag results above state that you need to download and install drivers for your video card still.  Have you actually done that already?  If so, I don't know why dxdiag would state what it does. :-(

    I'm just so confused about what's going on.  I still want to help, but I'm going to have to wait for you to edit your question and let me know what you've already done I guess.


  2. both sims2player and wollybutt were right. we can't get the link to update your display driver if we don't know what type of graphic card you have.the only problem here is your display need to be updated.if the dxdiag can't display it,right click you computer then select properties.in Device Manager you should see your display adapters which stated what graphic card you're using now.you can't enable the Direct3D and DirectDraw if your display haven't been updated.

    https://easims.custhelp.com/cgi-bin/easi...

    i've read your previous question and just follow what sims2player told you to do. edit your question again if necessary.

  3. Contact the company thats my best advice

  4. I've just read both questions and I'm totally confused as well!

    I would have thought the advice Sims2player gave about your video card drivers was spot-on.

    Edit: You really need to provide the name of your card/chip. You should find the details under 'the diplay' tab when you run diaxdag. Then we can help you update your drivers. At the moment you have a generic Windows driver which as Sims2player has told you is where the problem lies.

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