I suspect my new computer overheats - do I envoke guarantee or purchase a bigger casing with way more fans?

Question

Hi there,

I have purchased a new computer about 1.5 months ago. I have had freezing issues, and I believe it is from overheating.

The case has two fans - the one on the CPU and the one on the power supply.

However it has been freezing in Windows XP.

The specs are: AMD 64x2 6000 , 2 hdd, 3 gig RAM, DVD ROM, GForce 8600 GS 1024 mb.

What do I do?

Do I use the guarantee or do I get a new casing?

My reasoning is that the retailer should have either advised me of this problem or should replace the case and bear the costs?

What do you think?

Answer 1

I'd keep the system but see if there is anyway that you can get the retailer to help you get a couple of case fans and install them.  Put one on the front pulling air in and one on the back blowing it out.  They are pretty cheap and a lot less hassle than trying to return the system under warentee,

Good Luck

Answer 2

You say that you "believe" it's caused by overheating. If you can confirm that [there's a uility u can use called speedfan to check this] then the computer is badly designed and therefore not fit for it's intended purpose.

Assuming you haven't made any hardware modifications to the system you should be entitled to a refund, although it might be easier if you ask for credit against a better designed system.

This might sound obvious to check but is the computer on a smooth solid surface? placing a computer on a deep carpet can obstruct the air inlet which is usually located at the very bottom of the case front. Best check that's not the case before giving the shop h**l ;)