I think my laptop has a virus...HELP?

Question

Yesterday i got a message that said something like "your computer has been running a little slowly, you might have an infection" or something like that. i scanned my computer and there were a bunch of infected files. i've never dealt with viruses before and there was a bunch of things in there..i'm not really a big computer genius so i'm not really good with these things...i bought my laptop from best buy and there was like the little warranty offer they did. i got the 2-year technical warranty with geek squad i think (it was in january). should i take it to them or is there something i should check with my computer first? thanks!

Answer 1

delete them fast or the virus get your computer run slower

Answer 2

Sounds like you mean one of the messages that popped up while you were browsing the internet - NEVER trust them.  They are only trying to sell their product to you and often make false claims about your computer.  They often also have spyware in them.  There is a strong chance that your computer was in pretty good shape until this program ran around it.  If you didn't accept any offers it made, it may still be in reasonable shape.

Go to reputable places like tucows and http://majorgeeks.com and see what they have in the way of anti-virus, anti-spyware, firewall etc if there is anything you don't have.  Update everything security-wise, make sure your Windows updates are done and let the programs you got with the computer and have chosen to scan your computer and see what they say.

Give Best Buy a ring before you do any of this though; they might have a policy with you that lets you get it dealt with for nothing or they may say, "Your problem."

EDIT:  Forgot to mention, you should only have one antivirus program actively protecting your computer at any time and only one firewall - they get in each other's way if there is more than one of each of them.

Answer 3

Download these softwares (and they are all free) and your infections will go away.Hope i helped.God bless.

http://www.download.com/Spyware-Doctor-S...

http://www.download.com/Avira-AntiVir-Pe...

http://www.download.com/Ad-Aware-2008/30...

http://www.download.com/ZoneAlarm-Firewa...

http://www.download.com/CCleaner/3000-21...

Answer 4

Get a hammer, then go crazy :]

Answer 5

- Take it to them.  Get your money's worth!

Answer 6

you are going to have to delete every file and not by remove and add files program. you have to install window xp or vista or whatever operating system u have now again to delete al the files or else the computer will crash a lot if u need any help e mail me i have a some what clear under standing on this

Answer 7

Go to download.com and download a free antivirus programme like avg or avira.Install the programme and scan your system.The programme will find any vruses and ask what you want to do with them...delete or quarantine them, i hope this helps.

Answer 8

Taking the laptop to bestbuy is the best answer. Geek Squad will fix any problems you have. Why not take it to them? You paid for service and you should use it when you need it.

Answer 9

I can't be sure but it sounds like you have a virus. I have had two in the last five years. I have a great technician who cleaned and reformated the hard drive twice. Its a Big hassle. Sorry to say. Check with the Geek Squad and see if you are covered. If not you may have to have this done anyway. Your computer sounds fixable but you can make things worse by continuing to use it in this state. I have really good Virus etc. protection and always keep it updated but as my technician has explained to me eventually something will get through especially if it is a Windows operating system which both of my computers are. I have seen all kinds of solutions for these problems and my technician always has said when these things come up that they won't work. Good Luck Kiddo  Believe me I know how you feel. This problem is really ANNOYING!