I thnk this shop who wont give me

Question

my money back on bad furniture are telling me lies, they even said consumer rights told therm to come to my house and check it but i phoned them an hour before and they never said anything about speaking to them, should i record future conversations with this awful shop

Answer 1

you shouldve took pictures of it before you bought it and now take pictures of the damage. take the pictures to the store show them. if they can replace it have that done.