I took my clubs to a proshop for extensions and they said it should take 3 days, its now been 10 days.....?

Question

should I get a discount or something. What should I do about it?

Answer 1

If they haven't already done the work, get the clubs back and go somewhere else. If they have started, when you get them back, don't EVER use the pro-shop again. And don't forget to mention it at the 19 hole as often as possible. That kind of thing really gets me too.

Answer 2

Tell them you're not happy with their service.  Ask them if it's being done in the shop.  I know Golfsmith has workshop in their retail store, so most things they do it right there.  I took mine for cutting and regrip, and they did it in 10 minutes while I watched.

But if your shop is a small one, they may have shipped your club to their larger store, or worse, sent it to a club maker, as they can't do it themselves.

Answer 3

create a scene and see what kind of apologies/discounts/incentives they try to throw your way to calm you down.  then never go back.

:)

Answer 4

It's either the proshop does not know how to do it or they have too many orders right now.   But I would trust a clubmaker instead of a proshop.

Answer 5

i would get my clubs back and some discounts on merchandise if i were you thats crazy, let them have it bad .