I work in retail outlet. just been told I`m to be "Mystery Shopped" & secretly filmed.?

Question

I`m not happy about been filmed without my knowledge. Do I have a right to know before hand. Is this legal?

Answer 1

IF you work at a retail store and don't know you are being filmed you are an idiot. Just about every retail store films their employees now. It is legal the store has the right to monitor employees and shoppers.

Answer 2

Unfortunately it is legal and the employer is doing this to ensure that their employees are giving quality customer service.  At least you've been told so that you can give your best to each person you help.

Answer 3

The whole point of the 'mystery shoppers' is to find out how your service is towards regular customers, so no, you shouldn't be informed beforehand. And yes, it is completely legal.

Answer 4

By telling you that you'd be filmed, and you not leaving the job because of it, you effectively gave your permission to be filmed. Mystery shopping is common in retail stores, and, while the filming is not common, they fulfilled their legal obligation by telling you.

Answer 5

they probably had you sign something when you were hired without you knowing.  in this day in age corporations can do whatever they want without repercussion.  they always find a way out