I work on a store ... need help?

Question

I just got recently hired to a store where I serve customers..

I got these 2 paper pads which one says "Rain Check"

and the other is for an Item substitute ... but I don't know what does it mean?

Can you give clear examples? thanks

I think rain check is when I negotiate a price with the customer...

and the susbstitue item is when the article is no longer available ...

but Im still lost help thanks

(They already explained to me 2 times... but I forgot already..)

Answer 1

i dont know

Answer 2

Both pads are for sale items that are no longer available.

The rain check pad is for the customer that wants to wait for the sale priced item to be delivered to the store. The person can come back when the product is again available and even if the sale is over can purchase the product for the sale price when they present their rain check. For instance, the store is running an ad for Sanyo laptop computers for $119.00 and there isn't enough product but a new shipment is due in 2 weeks.  They can ask for a rain check... The sale is over in 2 weeks and the price goes back up to $169.00, but with a rain check they can still get the $119.00 price.

The substitute item pad is for substituting a comparable product at the sale price for the item that is no longer in stock.

For instance, Quilted Northern Bath Tissue is on sale but the store ran out of Quilted Northern Bath Tissue, the substitute item might be Charmin Ultra-soft Bath Tissue. The sale price might be $4.39 on the Northern and the regular price of Charmin is $4.89 but with a substitute item slip the customer would pay $4.39.

i hope this helps

Answer 3

The rain check is a paper you give to a customer when an item on sale is out of stock.  It allows the customer to come back later when the item is in stock and buy that item at the sale price instead of the normal price.  

I assume the substitute pad is for when a product is no longer available, you make a similar item available at the first item's price and attach the substitute item paper to the item so the cashier knows to ring it up at the out-of-stock item's price.