I would like to swap from the speedtouch modem provided by Orange Broadband, to an ADSL router?

Question

I've recently bought wireless adsl router, and a friend came round to install it for me. He connected it up fine, but the only websites that we could access were Orange.co.uk and Google.

I have tried to call Orange technical support and customer services, they say that they know what the problem is, but they cannot tell me unless i call an 09 number at £1 per min!

I loath to call this number, but can't anyway because my home phone is broken and you can't call an 09 number from a mobile!

Is there anything that can be done at this end, or do i really need to speak to Orange? Please help as i'm going round in circles!!!

Answer 1

If you can access Orange homepage or Google then the router is working ok. All the router/modem does is interpret the broadband noises coming down the phone line into a signal the computer can understand.

Have you entered your username and password into the adsl router? If so, have you entered @fs on the end of your username? Your user name is the orange email address without the name@ on the front. i.e. surname.orangehome.co.uk@fs.

Tech support is 50p/min by the way not a £1. What package are you on; is it Home Starter or Broadband starter cos these are the 090 number?

If it is an old £17.99 package or dearer then tech support is 0844 873 8586 option 1 - 5 - 4 - 2 in that sequence.

Finally, you say your home phone is broken. Do you mean the phone instrument or the line itself? If the line has a problem you won't get broadband because the adsl circuit will have been broken. A new provide would have to be set up through orange and BT wholesale which can take up to 10 days.

Answer 2

If you can get google then what is stopping you getting anything ?

I have had a speedtouch modem too from Orange I chucked that straight away and have wireless now. I have no problem.

orange are trying to rip you off. But I get my calls on national rate because I have a decent package not the budget one.