IM ME Girl Tech Messenger won't connect

Question

Girl Tech IM ME Messenger will not connect to the internet for registration and connection. We have broadband and no problem with out internet. We have the pink flower but cannot make it green for connection. I have turned off the "firewall" and rebooted but that still does not correct the problem. My granddaughter received this for Christmas and is very anxious to use it. The USB antennae points down or to the side because that is how my USB on the front of my DELL XP desktop fits. Any suggestions?