IMAGE TOO DARK ON GEI GRAPHIC ZOOMER POSTER BANNER...

Question

I HAVE A 1824 GRAPHIC ZOOMER Q205. THE COPIER IS USED FOR CREATING LARGE BANNERS FROM SMALL ORIGINALS. THE MACHINE SEEMS TO ONLY OUTPUT COPIES THAT ARE ALMOST "BLACK" WITH TONER AND THE SWITCH TO ADJUST THE IMAGE QUALITY EITHER LIGHTER OR DARKER DOESN'T SEEM TO EFFECT THE IMAGE QUALITY MUCH AT ALL. IN THE DARK MODE IT IS VERY DARK IN THE LIGHT MODE IT IS JUST A LITTLE LIGHTER BUT STILL CANNOT MAKE OUT THE IMAGE, THE ENTIRE PAGE IS BLACK.