If I cancel my debit card will it also cancel any 'pending' payments that have been made from the card?

Question

I accidentally clicked an upgrade button on my web hosting controls page. In one click this meant I was charged £126 without any confirmation or warning. This was charged to my debit card - the details of which I had given to the company (webfusion.co.uk) around a year ago.

I called them the following morning and they have refused a refund, so now I'm hoping to cancel the transfer. The transfer is 'pending' and has and not actually been taken off my balance yet - ie. the date and recipient of the money has not yet shown up on my online account. Thanks for your help and any suggestions!

Answer 1

It was not without consent he/she clicked the button for the service.  Accidental or not the company was complying with the wishes of a user.  Nothing sinister in that part of the transaction.

The rest depends on the contract you signed, you know the one you click on but never actually read (hey I am as guilty as the next)and if that states there will be no refund if you cancel early then you might be stuck.

Rare one clicks on ONE single button without a confirmation of that decision.  Call them if you haven't and then ask for a supervisor.  

Good Luck

Answer 2

If you have authorized a payment whether accidentally or on purpose the bank will honor the Pending Transaction, YOU are responsible for taking it up with the Company you Authorized the payment to. Yes it will go through...Sorry.Just noticed you are in the U.K.(maybe different there, but that is how it is done in the U.S.) You could possibly file a complaint through the FTC (Federal Trade Commission) or your Equivalent in U.K.

http://www.investopedia.com/terms/f/ftc....

http://ec.europa.eu/employment_social/so...

Answer 3

When using a Debit Card, the charge is taken from your bank account right away, so cancelling the card will be ineffective. The only time that cancelling a card is essential, is if you've lost it, or had it stolen; you would cancel in order to stop the finder/thief attempting to use the card, thereby removing money from your bank account.  I've included the link below to the Government's 'Consumer Direct' Website, as there may be something you can do to recover your money.  The second link will take you directly to their Contact page.  Good luck!

Answer 4

old debit cards stay valid for a period to allow pending transactions to clear.

beside you can only cancel it from now and the authorisation will be dated before now so will be honoured.

Answer 5

I would ring your bank and see what they say. As far as I am aware you cannot cancel a pending payment as using a debit card is a guaranteed payment. It has happened to me before where a phone company took money without my consent and I had to wait 5 days to see if it was claimed. Fortunately the phone company didnt claim the money as they denied they had even taken the payment (even though my bank could prove the pending payment was for them) and my bank put the money back into my account.

you need to phone the offending company and say this money has been taken without your consent and if action isnt taken immediately you will be taking the matter further. phone your bank also and you need the authorisation code for the pending payment. the company should then be able to ring their bank and have the payment stopped and it will go straight back into your account.

hope you get this matter sorted out cos i know from personal experience its a bloody pain, especially when you have to do all the chasing for the money back

Hope this helps in some way

Tracey x*x

Answer 6

After it is posted, you can 'dispute' the charge. They shouldn't be able to charge you without confirmation and giving you fair warning and security of being able to cancel immediately. I would go down to your bank and explain instead of calling them. Sometimes you get some ding dongs on the phone that are lazy and don't want to deal with customers. Go down to the bank and talk with the immediate supervisor and tell them what happened on the internet and it was a simple mistake of clicking on that link. Hope you get this resolved. UK may have different ways of handling these type of issues from the US.