If someone posts a ebay auction saying a product is new, and it doesnt work when i recieve it, what do i do?

Question

the post said that it was a brand new unit that was never used. however when i got it, it didnt work. is it my fault for not asking if it worked? the post never indicated if it worked or not, just said it was brand new and never used.

what do i do?

Answer 1

E-mail the seller & tell them you are unhappy with the product. Then if you choose to leave negative feedback.

Answer 2

If it said "new" on the Ebay sales page, contact the seller immediately and tell them that the item was received "DOA"...dead on arrival.

Answer 3

If was brand new and never used, you are to assume that it is in working condition. Now if he states in his auction that he doesn't know if it works or not, it would be your decision to purchase the item and buy it "as is" so to speak. I would e-mail the seller and inform him that the product does not work. Hopefully he'll either replace the item or give you a refund. If it is not resolved the way you feel is right, then take the appropiate steps with e-bay to get your money back.