If you call into customer care and your problem was resolved.?

Question

Your problem was resolved and the customer was happy and think you for helping them with there issue would you keep asking questions and try to continue to sale the customer something or would you end the call on a good foot instead of a bad foot by trying to pressure them into something they do not want?

Answer 1

not continue to ask questions but present something very briefly e.g. a service or product to get the feel if the customer can still go far with the conversation.  It actually depends on the mode of the customer but it pays to try to test the water rather than let pass an opportunity.