If you didn't get your tax back, can you do anything about it?

Question

i did my tax return over the internet, but still havent recieved my money. i rang the tax department and they said they have lodged my return and have sent the money to the website which i did my return.

this was 2, maybe 3 weeks ago, and i still dont have my money!

the site has a helpline, but it costs to ring and you have to use your credit card. ive emailed the site 3 times but still no reply...

my friend did her tax return on the same website and recieved her money about a month ago...

is there anything i can do to get my money??

Answer 1

why do you need your credit card to call the ATO?  which site did you use to "lodge" your tax return? hopefully you haven't provided your details to someone trying to scam your money/details??

did you go to www.ato.gov.au and download etax from that site??

Answer 2

sorry i never ever do my tax online. The only thing you can do is to go a tax office and speak to someone face to face. there are offices all over australia. I don;t understand what you mean by it costs money to call the helpline and have to use a credit card, it should only be a cost of a local call. Call the ombudsman to get them to investigate your return for you.