If you go to Starbucks...if you can relate...please answer.?

Question

I work at Starbucks. It's going on 2 years And no my store isn't closing. I've just been wondering about somethings?

Why do (some) customers feel the need to slurr out their drink order as fast as possible and then get upset when asked to repeat it?

Do you really think we serve sodapop here?

Why ask for 8 pumps of white mocha, extra whipped cream...and then get upset if we used 2% instead of nonfat?

Why go through the drive-thru with 8 drink orders and then spend 5 minutes on your cell phone before you roll down your window at the menu?

If anyone can answer something let us know.

-me and my other baristas

Answer 1

omg I know what you mean!  The latest craze at our store is asking for "a caramel."

A caramel WHAT?????

Seriously, that's just beyond not knowing the menu.  I just can't figure out how we've gotten this from MULTIPLE people.

Then there are the people who want you to remake their drink like 5 times even though you KNOW you made it right the first time and then tell you  you have an attitude because you didn't smile manicly enough when you told them to "have a nice day."

Or the people who get mad at you because a solo espresso is only one ounce.  Like you're lying to them or something.

Just be glad it's just Starbucks stupidity.  People actually seem to respect you more for working there sometimes oddly enough.  I used to work at Burger King where all the trash in the country comes to assume that you're trash too because you "chose" to work in an entry level job even though all you have is entry level experience.  I had someone order what sounded like "a cup holder with no pickles" one time.  I had to get them to repeat the order two times and then asked them to pull around so I could figure out what they were saying in person, to which they replied: "a cup holder with no pickles!!!!" angrily a few more times before getting fed up because neither of us could understand each other and driving off.

On the brighter side of customers, think of all the funny ways people pronounce "macchiato."  We have a lady who always sounds like she's drunkenly trying to order a margarita and some guy who orders a "monkey mocha" with all the seriousness in the world. lol

Answer 2

Why is it confusing at Starbucks, and the barristia looks down on you if you order a small, med, or large....as I still don't know the other words for their sizes....

So I don't slur my order, make it clear what size I want , and don't sweat the small stuff....and look like a what???

a CUSTOMER!!!!

p.s.---the blended lemonade is the best!!!!!! (medium please!) :)

Answer 3

or how about when you are like "hi how ar..."

"I WANT A FRAPPUCCINO"

omg that pisses me off! not only do they cut you off, (very rude) but they don't even give you a size or a flavor... i got to the point where i just stare at them.... hahaha then they look at me funny... and i finally ask what size... MAN THAT PISSES ME OFF!

or how about when you make their drink(s) and don't even bother to say thank you... haha yes I'm a robot...

every 5 minutes the condiment bar needs to be wiped off again... i just wiped it off... walked back over to the bar and look over there and see sugar ALL OVER THE d**n SURFACE!

cappuccinos... people are you kidding me?? okay if you didn't know... a cappuccino is NOT a hot version of the frappuuciono. (makes me laugh inside when people assume that it is) to get the record straight, its espresso, alittle milk and mostly FOAM! SO STOP BRINGING YOUR DRINK BACK WONDERING WHY ITS NOT FULL! its all the d**n foam!

ask for a no foam latte next time. okay!?

ok when i answer the phone, i say "Starbucks 73rd and 735" then they are like.... umm, is this the Starbucks on 73rd and 735? (i changed the location so people don't know where i work) HAHAHA i want to say... i just ******* said that you moron!

man, the list is endless....

don't get me wrong, i love my job. i just can't stand ignorant people.

Answer 4

Well, as to the first one, people like to look cool when they order at Starbucks so they say their long and complicated (probably premeditated to sound more technical) order as quickly as possible to sound like a regular. Ugh, so annoying. They also usually expect Starbucks employees to be perfect at what they do, which is impossible. No one's perfect.

Not everyone is knowledgeable about what Starbucks serves, so they may think you serve soda.

If they want nonfat...they're supposed to ask for it.

Sounds like a snooty rich person to me. Not that all rich people are snooty, or snooty people are rich. But I know alot of people who go there who are extremelely self-absorbed.

Answer 5

Also, why do people look at us funny when we ask what size?

And why can't they pronounce Macchiato if its all they order?

Why do people order 'tall' thinking its a large, cant they read the sign?

Does no one know the difference between "frappuccino" and "cappuccino"?

When you ask 'iced or blended?' why must the customer always ask what blended is? The word is pretty self explainatory...

=]

Answer 6

It's not just your work. People in America are so lazy that they are unwilling to even repeat themselves.

I work at a pharmacy with a drive-through, and there have been some half-hearted voices. When I ask them to repeat it, they speak at EXACTLY THE SAME VOLUME that they did previous, as if it would work a 2nd time even though it didn't work the 1st time. If you ask them to repeat it a 3rd time you risk getting the "3rd degree." Isn't America beautiful? NOT!

Answer 7

I think some people are just rude...busy lives stress them out, and they need the caffiene to keep up, maybe?  No good excuses for explicit rudeness, but since you asked, here's my vent:

I think you should give the customer what they want....if they want non-fat with extra whipped cream, it's your job to serve them what they want!  They are paying you to get what they want, not the other way around.  

On the soda pop issue, yes, you ought to serve it.  Some of us like our whole milk 2 pump hazelnut, 1 pump vanilla lattes :-)  and we don't want to have to wait in the drive thru at McDonalds so the husband and kids can get the Coke or Mountain Dew they want.

And, why, oh why, do employees ALWAYS correct me when I order a medium...folks, I live in the US, not Italy, France, Germany, etc.   Don't pretend like you're too important to speak English.  If some people feel special ordering their grandes and ventis, fine, but it is SO RUDE to "correct" a customer who wants to say "medium" !!!!

And that's a loyal customer's vent!